Terms of Service

By accessing or using SunoZra — including our website at sunozra.com, mobile applications, and any related services (collectively, the "Platform") — you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Platform. These Terms constitute a legally binding agreement between you and HAVODDS PRIVATE LIMITED ("SunoZra", "we", "us", or "our"). We may update these Terms from time to time; continued use of the Platform after any changes constitutes acceptance of the updated Terms.

You must be at least 18 years of age to use SunoZra. By using the Platform, you represent and warrant that: • You are at least 18 years old • You have the legal capacity to enter into a binding contract • You are not prohibited from using our services under applicable law • All registration information you provide is accurate and current SunoZra is not a mental health service, therapy platform, or medical provider. Our coaches are not licensed therapists, psychologists, or psychiatrists. If you are experiencing a mental health crisis, please contact a licensed professional or emergency services.

3.1 Registration

To access most features of SunoZra, you must create an account. You agree to provide accurate, current, and complete information during registration and to update it as needed. You may not use another person's account without permission.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at sunozaraconnect@gmail.com if you suspect unauthorised access to your account. SunoZra is not liable for any loss resulting from unauthorised use of your account.

3.3 Account Suspension & Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent or abusive behaviour, or if required by law. Upon termination, your right to use the Platform ceases immediately.

4.1 Coaching Sessions

SunoZra is a technology platform and online marketplace operated by HAVODDS PRIVATE LIMITED. We provide the digital infrastructure — including the application gateway, call-routing and audio/video connection protocols, chat servers, and live-streaming and content-hosting technology — that enables users ("Clients") to discover and connect with independent coaches ("Coaches") for live one-on-one sessions via video call, audio call, or text chat. Sessions are facilitated through the SunoZra Platform, but the coaching engagement is a direct arrangement between you and the independent Coach. SunoZra is not a party to that engagement and does not itself provide coaching, advice, or any professional service.

4.2 Session Types

We offer: • Video Sessions — live face-to-face coaching via encrypted video call • Audio Sessions — voice-only coaching calls for comfort and flexibility • Chat Sessions — real-time text-based coaching conversations Session duration, pricing, and availability are set by individual Coaches and displayed on their profiles.

4.3 Coach Independence

Coaches on SunoZra are independent service providers and independent participants on the marketplace — they are not employees, agents, or representatives of SunoZra, and SunoZra is not a professional consultancy or advisory firm. Each Coach operates their own independent practice and uses the SunoZra Platform's technology infrastructure to offer and deliver their sessions. SunoZra does not control the content of coaching sessions or guarantee specific outcomes. We may verify coach onboarding details but do not endorse, supervise, or take responsibility for any individual Coach's advice.

4.4 Not a Crisis Service

SunoZra is not a crisis intervention service. If you are in immediate danger, experiencing thoughts of self-harm, or having a psychiatric emergency, please contact emergency services (112 in India), iCall at 9152987821, or Vandrevala Foundation at 1860-2662-345 immediately.

4.5 Marketplace Disclaimer

SunoZra functions solely as a matching and facilitation marketplace. When you purchase a session, you contract directly with the individual Coach for that session — the Coach is the seller of the service, and SunoZra is only the technology marketplace through which the transaction is enabled. SunoZra does not itself sell coaching, counselling, or advice, and does not earn any fee for advice. Your purchase is for the Coach's independent service, accessed over SunoZra's call, chat, and live-streaming infrastructure.

5.1 Session Payments

Coaching sessions are paid in advance through the Platform. Prices are displayed in Indian Rupees (INR) unless otherwise stated. All payments are processed through our secure third-party payment partners. By making a payment, you authorise SunoZra to charge your selected payment method for the session amount.

5.2 Cancellation Policy

• Cancellation 24+ hours before session: Full refund to your SunoZra wallet or original payment method • Cancellation 2–24 hours before session: 50% refund to your SunoZra wallet • Cancellation less than 2 hours before session or no-show: No refund If your Coach cancels a session, you will receive a full refund or session credit, at your preference.

5.3 Technical Failure Refund

If a session cannot proceed or is significantly disrupted due to a technical failure on SunoZra's platform (such as a server outage, WebRTC connection failure, or in-app error not attributable to your device or internet connection), you will receive a full refund or a full session credit at your preference. To claim a technical failure refund, please contact us within 72 hours of the affected session at sunozaraconnect@gmail.com with a brief description of the issue. We will investigate and respond within 5 business days.

5.4 Refund Process

Approved refunds are processed within 5–7 business days. Credits added to your SunoZra wallet do not expire and can be used for any future session on the Platform.

5.5 Payment Processor Liability

All payments are processed by third-party payment processors (including Razorpay and Stripe). SunoZra is not liable for errors, failures, or delays caused by these processors, including failed transactions, double charges, or declined payments originating on the processor's side. In the event of a double charge or erroneous deduction attributable to the payment processor, please contact us at sunozaraconnect@gmail.com — we will coordinate with the processor on your behalf and ensure you receive a full refund of any excess amount charged within 10 business days.

5.6 Disputes

If you believe you were charged incorrectly or have a billing dispute, contact us within 30 days of the transaction at sunozaraconnect@gmail.com. We will investigate and respond within 10 business days.

5.7 How SunoZra Earns (Platform Fee)

SunoZra's role in every transaction is limited to operating the marketplace technology and facilitating the payment between you and the Coach. Out of each transaction, SunoZra retains only a technology facilitation fee / platform margin in consideration for providing and maintaining the platform infrastructure — including servers, call and chat connectivity, live-streaming, payment-gateway integration, and customer support. The remaining amount is settled to the independent Coach as the Coach's own earnings from their sale. SunoZra does not charge you for advice and does not pay Coaches a salary or professional fee; amounts passed to Coaches are marketplace settlements of their own independent sales.

By using SunoZra, you agree NOT to: • Share false, misleading, or fraudulent information • Harass, threaten, or abuse coaches or other users • Solicit or engage coaches for services outside the SunoZra Platform • Record sessions without explicit mutual consent from all parties • Attempt to bypass or circumvent SunoZra's payment system • Use the Platform for any unlawful purpose or in violation of applicable laws • Upload or transmit viruses, malware, or any harmful code • Scrape, crawl, or systematically extract data from the Platform • Impersonate any person or entity • Share explicit, pornographic, or sexually inappropriate content • Engage in discriminatory behaviour based on race, gender, religion, nationality, disability, or any other protected characteristic Violation of these rules may result in immediate account suspension and, where applicable, legal action.

7.1 SunoZra Content

All content on the SunoZra Platform — including text, graphics, logos, icons, images, audio clips, software, and the overall design — is the property of HAVODDS PRIVATE LIMITED or its licensors and is protected by Indian and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7.2 Your Content

Any content you submit to the Platform (such as profile information, reviews, or messages) remains yours. By submitting content, you grant SunoZra a non-exclusive, royalty-free, worldwide licence to use, display, and distribute that content solely for the purpose of operating and improving the Platform.

7.3 Feedback

If you submit feedback, suggestions, or ideas about SunoZra, you grant us the right to use them without restriction or compensation to you.

Your use of SunoZra is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at sunozra.com/privacy-policy to understand our data practices. By using the Platform, you consent to the collection and use of information as described in the Privacy Policy.

9.1 No Guarantees

SunoZra provides the Platform on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not guarantee that the Platform will be uninterrupted, error-free, or free of viruses. We do not guarantee any specific results from coaching sessions.

9.2 Coach Advice

Coaches on SunoZra are not licensed therapists, doctors, or legal advisors. Session content is for informational and motivational purposes only and should not be considered professional medical, psychological, or legal advice. You are solely responsible for decisions made based on coaching sessions.

9.3 Third-Party Services

SunoZra may use or integrate third-party services. We are not responsible for the practices or content of those services.

To the maximum extent permitted by applicable law, SunoZra and its directors, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform or coaching services — even if we have been advised of the possibility of such damages. Our total liability to you for any claims arising from use of the Platform shall not exceed the amount you paid to SunoZra in the 3 months immediately preceding the event giving rise to the claim.

You agree to indemnify, defend, and hold harmless SunoZra and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from: • Your use of or access to the Platform • Your violation of these Terms • Your violation of any third-party right, including intellectual property or privacy rights • Any content you submit to the Platform

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of SunoZra shall be subject to the exclusive jurisdiction of the courts located at Hanumangarh, Rajasthan, India. Dispute Resolution — Step-by-step process: Step 1 — Amicable Resolution: Before initiating any legal proceedings, you must first notify us in writing at admin@havodds.com describing the dispute and the relief sought. We will make reasonable efforts to resolve the dispute amicably within 30 days of receiving your notice. Step 2 — Arbitration: If the dispute is not resolved within 30 days, either party may refer it to arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed by both parties. The seat and venue of arbitration shall be Hanumangarh, Rajasthan, India. The language of arbitration proceedings shall be English. The arbitrator's decision shall be final and binding on both parties. Step 3 — Courts: If arbitration is not applicable or the dispute is not resolved through arbitration, it shall be subject to the exclusive jurisdiction of the competent courts at Hanumangarh, Rajasthan, India.

We may revise these Terms at any time. When we make material changes, we will notify you via email or a notice on the Platform at least 14 days before the changes take effect. If you do not agree to the revised Terms, you may close your account before the effective date. Continued use of the Platform after that date constitutes acceptance of the updated Terms.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and SunoZra regarding your use of the Platform. Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. No Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision. Assignment: You may not assign or transfer your rights under these Terms without our written consent. SunoZra may assign its rights freely.

If you have questions about these Terms of Service, please contact us: Company: HAVODDS PRIVATE LIMITED CIN: U62011RJ2026PTC111801 GSTIN: 08AAICH5060N1Z6 Registered Office: Chak 7 PBN (Dulmana), Pilibanga, Hanumangarh, Rajasthan – 335803, India Email: admin@havodds.com Support: sunozaraconnect@gmail.com Website: www.havodds.com Made in India 🇮🇳