Privacy Policy

1.1 Information You Provide

When you create an account, book a session, or contact us, we collect: your name, email address, phone number, profile photo, payment information (processed securely by our payment partners), session preferences, and any information you voluntarily share during the registration or booking process.

1.2 Session Data

SunoZra facilitates live one-on-one coaching sessions via video, audio, and chat. We do not record your sessions by default. Recording is only enabled when both you and your coach explicitly consent through the in-app recording toggle displayed at the start of each session. Both parties must confirm consent before recording begins; either party may stop the recording at any time. Chat transcripts may be stored temporarily to improve session quality and for safety purposes. Session metadata (date, duration, session type) is retained for billing and account management.

1.3 Automatically Collected Information

When you use our platform, we automatically collect: device identifiers, IP address, browser type and version, operating system, pages visited, time spent on pages, referring URLs, app usage data, and crash reports. This helps us maintain platform stability and improve your experience.

1.4 Payment Information

We use PCI-DSS-compliant third-party payment processors (such as Razorpay and Stripe) to handle all transactions. SunoZra does not store your full card details on our servers. We only retain transaction IDs, amounts, and billing history for our records.

We use the information we collect to: • Provide, operate, and improve the SunoZra platform and live coaching services • Match you with suitable coaches based on your preferences and goals • Process payments and manage your subscription or session credits • Send you booking confirmations, session reminders, and receipts • Respond to your support requests and resolve disputes • Send product updates, newsletters, and promotional content (you may opt out at any time) • Ensure platform safety and prevent fraudulent or abusive behaviour • Comply with legal obligations and enforce our Terms of Service • Conduct analytics and research to improve coaching outcomes • Personalise your experience and recommend coaches or resources

3.1 With Coaches

To facilitate your session, we share your name, profile, and session goals with the coach you book. Coaches are bound by confidentiality obligations and our Coach Code of Conduct.

3.2 With Service Providers

We share data with trusted third-party vendors who assist in operating our platform — including cloud hosting, payment processing, email delivery, analytics, and customer support tools. These providers are contractually required to protect your data and use it only as directed by SunoZra.

3.3 Legal Requirements

We may disclose your information if required by applicable law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of SunoZra, our users, or others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

3.5 No Sale of Personal Data

SunoZra does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We implement industry-standard security measures to protect your data, including: • TLS/SSL encryption for all data transmitted between your device and our servers • Encrypted storage of sensitive data at rest • Regular security audits and vulnerability assessments • Strict access controls — only authorised personnel can access user data • Secure coding practices and dependency monitoring No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. Please use a strong, unique password and keep your login credentials confidential.

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and personal data at any time (see Section 7). We may retain certain information for longer periods where required by law, to resolve disputes, enforce agreements, or for legitimate business purposes such as fraud prevention. Anonymised and aggregated data (which cannot identify you) may be retained indefinitely for research and analytics.

SunoZra uses cookies and similar technologies (such as local storage and web beacons) to: • Keep you logged in across sessions • Remember your preferences and settings • Analyse platform usage and performance • Deliver relevant content and personalised recommendations You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our platform. We do not use cookies to track your activity across third-party websites beyond what is necessary for our own services.

7.1 General Rights

Depending on your location, you may have the following rights regarding your personal data: • Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate or incomplete information • Deletion: Request deletion of your account and personal data • Portability: Receive your data in a structured, machine-readable format • Objection: Object to processing of your data for direct marketing • Withdrawal of Consent: Withdraw consent for optional data processing at any time To exercise any of these rights, please contact us at sunozaraconnect@gmail.com. We will respond within 30 days. Some requests may be subject to verification of identity.

7.2 Rights Under the Digital Personal Data Protection Act, 2023 (DPDP Act)

SunoZra operates as a Data Fiduciary under India's Digital Personal Data Protection Act, 2023 ("DPDP Act"). As a Data Principal (user), you have the following rights: • Right to Information: Know what personal data we hold about you and how it is processed • Right to Correction and Erasure: Request correction of inaccurate data or erasure of data that is no longer necessary • Right to Grievance Redressal: Raise a complaint with our Grievance Officer (see Section 12) and receive a response within 30 days • Right to Nominate: Nominate another individual to exercise your data rights in the event of death or incapacity • Right to Withdraw Consent: Withdraw consent given for processing your personal data at any time, without affecting the lawfulness of processing before withdrawal We will process data only for the purposes for which consent was given and will not retain it beyond what is necessary. For data processing based on legitimate uses under the DPDP Act, we will ensure such processing is proportionate and transparent. To exercise your rights under the DPDP Act, please contact our Grievance Officer (see Section 12).

SunoZra is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we become aware that a minor has provided us with personal data, we will delete it promptly. If you believe a minor has registered on our platform, please contact us immediately at sunozaraconnect@gmail.com.

SunoZra is operated from India. If you access our platform from outside India, your information may be transferred to and processed in India or other countries where our service providers operate. By using SunoZra, you consent to the transfer of your information to countries that may have different data protection standards than your country of residence. We ensure appropriate safeguards are in place for such transfers.

Our platform may contain links to third-party websites or integrate with external services (such as social login providers or app stores). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with SunoZra.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our platform before the changes take effect. The date at the top of this page reflects when the policy was last updated. Continued use of SunoZra after changes take effect constitutes your acceptance of the updated policy.

12.1 Privacy Team

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Privacy Team: Company: HAVODDS PRIVATE LIMITED CIN: U62011RJ2026PTC111801 GSTIN: 08AAICH5060N1Z6 Registered Office: Chak 7 PBN (Dulmana), Pilibanga, Hanumangarh, Rajasthan – 335803, India Email: admin@havodds.com Support: sunozaraconnect@gmail.com Website: www.havodds.com We will respond to your inquiry within 30 business days.

12.2 Grievance Officer

In accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address concerns related to your personal data: Grievance Officer: Jagtar Singh Designation: Director, HAVODDS PRIVATE LIMITED Company: HAVODDS PRIVATE LIMITED (CIN: U62011RJ2026PTC111801) Address: Chak 7 PBN (Dulmana), Pilibanga, Hanumangarh, Rajasthan – 335803, India Email: support@havodds.com Phone: +91 63776 88547 You may raise a grievance by writing to the above contact. We will acknowledge your complaint within 48 hours and resolve it within 30 days of receipt, in accordance with applicable law. If you are not satisfied with the resolution, you may escalate your complaint to the appropriate Data Protection Board of India once constituted under the DPDP Act, 2023.